Drift

Drift

I can create dashboards which use Drift as a data source as part of my done-for-you dashboard service, or you can set them up yourself with a Databox account.


About Drift

Drift is a messaging app for marketing and sales. It lets you talk to your website visitors, convert more leads, and keep your customers happy.


Drift metrics

  • New Conversations. Number of New Conversations during the specified Date Range.
  • Conversations. Total number of Conversations. No historical data is available from before the initial connection.
  • Conversations Growth. Total number of Conversations. No historical data is available from before the initial connection.
  • Average Time to First Response. Average Time to First Response by all Agents.
  • Average Time to Close. Average Time to Close a Conversation by all Agents.
  • Drift Stats. This is a multi-metric Datablock with the following metrics: Average Time to Close, Average Time to First Response, New Conversations.
  • Total Conversations vs Contacts. This is a multi-metric Datablock with the following metrics: Contacts, Total Conversations.
  • Contacts. Total number of Contacts.
  • Contacts Growth. Total number of Contacts.
  • Sent by Chat Playbook. Total number of Sent Messages split up by Chat Playbooks. No historical data is available from before the initial connection.
  • Conversations by Chat Playbook. Total number of Conversations split up by Chat Playbooks. No historical data is available from before the initial connection.
  • Clicks by Chat Playbook. Total number of Clicks split up by Chat Playbooks. No historical data is available from before the initial connection.
  • Dismisses by Chat Playbook. Total number of Dismisses split up by Chat Playbooks. No historical data is available from before the initial connection.
  • Meetings Booked by Chat Playbook. Total number of Meetings Booked split up by Chat Playbooks. No historical data is available from before the initial connection.
  • Emails Captured by Chat Playbook. Total number of Emails Captured split up by Chat Playbooks. No historical data is available from before the initial connection.
  • Click % by Chat Playbook. Total Percentage of Clicks split up by Chat Playbooks. No historical data is available from before the initial connection.
  • Dismisses % by Chat Playbook. Total Percentage of Dismisses split up by Chat Playbooks. No historical data is available from before the initial connection.
  • Chat Playbook Overview. This is a multi-metric Datablock with the following metrics: Clicks by Chat Playbook, Conversations by Chat Playbook, Dismisses by Chat Playbook, Emails Captured by Chat Playbook, Sent by Chat Playbook.
  • Sent by Email Playbook. Total number of Sent Emails split up by Email Playbooks. No historical data is available from before the initial connection.
  • Replies by Email Playbook. Total number of Replied Emails split up by Email Playbooks. No historical data is available from before the initial connection.
  • Opens by Email Playbook. Total number of Opened Emails split up by Email Playbooks. No historical data is available from before the initial connection.
  • Clicks by Email Playbook. Total number of Clicks split up by Email Playbooks. No historical data is available from before the initial connection.
  • Bounces by Email Playbook. Total number of Bounced Emails split up by Email Playbooks. No historical data is available from before the initial connection.
  • Unsubscriptions by Email Playbook. Total number of Unsubscriptions split up by Email Playbooks. No historical data is available from before the initial connection.
  • Open % by Email Playbook. Total Percentage of Opened Emails split up by Chat Playbooks. No historical data is available from before the initial connection.
  • Click % by Email Playbook. Total Percentage of Clicks split up by Chat Playbooks. No historical data is available from before the initial connection.
  • Email Playbook Overview. This is a multi-metric Datablock with the following metrics: Bounces by Email Playbook, Clicks by Email Playbook, Opens by Email Playbook, Replies by Email Playbook, Sent by Email Playbook, Unsubscriptions by Email Playbook.
  • Conversations by Signature Playbook. Total number of Conversations split up by Signature Playbooks. No historical data is available from before the initial connection.
  • Opens by Signature Playbook. Total number of Opens split up by Signature Playbooks. No historical data is available from before the initial connection.
  • Clicks by Signature Playbook. Total number of Clicks split up by Signature Playbooks. No historical data is available from before the initial connection.
  • Meetings by Signature Playbook. Total number of Meetings split up by Signature Playbooks. No historical data is available from before the initial connection.
  • Views by Signature Playbook. Total number of Views split up by Signature Playbooks. No historical data is available from before the initial connection.
  • Open % by Signature Playbook. Total Percentage of Opened Signatures split up by Signature Playbooks. No historical data is available from before the initial connection.
  • Click % by Signature Playbook. Total Percentage of Clicks split up by Signature Playbooks. No historical data is available from before the initial connection.
  • Signature Playbook Overview. This is a multi-metric Datablock with the following metrics: Clicks by Signature Playbook, Conversations by Signature Playbook, Meetings by Signature Playbook, Opens by Signature Playbook, Views by Signature Playbook.
  • CQL. Number of Conversation Qualified Leads Score during the specified Date Range.
  • Median Time to Close. Median Time to Close by all Agents.
  • Median to first response. Median Time to First Response by all Agents.